Privacy Policy

Jadestonek Ltd is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with UK data protection laws, including the Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR).

Data Controller Information

Jadestonek Ltd (Company Registration: 12345678) is the data controller for personal data processed through our visa consultation services. Our registered office is at 123 Professional House, London, EC1A 1BB, United Kingdom.

Lawful Basis for Processing

• Performance of a contract: Processing necessary to provide visa consultation services you have requested
• Legitimate interests: Improving our services, preventing fraud, and ensuring business security
• Consent: Marketing communications (only with your explicit consent)
• Legal obligation: Compliance with anti-money laundering regulations and professional conduct rules

Information We Collect

• Personal identification information (name, date of birth, nationality, passport details)
• Contact information (email address, phone number, postal address)
• Financial information for payment processing (handled by secure third-party processors)
• Visa application details, travel history, and supporting documentation
• Records of communications and consultation notes
• Website usage data, IP addresses, and cookies (see our Cookie Policy)

How We Use Your Information

• Provide visa consultation and document preparation services
• Communicate about your application and provide updates
• Comply with legal and regulatory obligations
• Improve our services and website functionality
• Prevent fraud and ensure account security
• Send marketing communications (only with your consent)

Information Sharing

We do not sell your personal data. We may share information with:

• Trusted service providers who assist in delivering our services (under strict confidentiality agreements)
• Government agencies, courts, or law enforcement when legally required
• Professional advisors (lawyers, accountants) bound by professional secrecy
• Potential buyers in case of business sale (with appropriate safeguards)

Your Data Protection Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data (subject to legal requirements)
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for marketing at any time

Data Retention

• Consultation records: 7 years (in line with professional service requirements)
• Financial records: 6 years (as required by HMRC)
• Marketing data: Until consent is withdrawn or 3 years of inactivity
• Website analytics: 26 months maximum

Data Security

We implement appropriate technical and organisational measures to protect your data:

• Data encryption in transit and at rest
• Limited access on a need-to-know basis
• Regular staff training on data protection
• Continuous monitoring and security updates

Complaints and Contact

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

For privacy queries, contact our Data Protection Officer at privacy@jadestonek.com or write to our registered address.

Contact Information

For any privacy-related questions or to exercise your data rights: